Member firm
Smith & Johnson Accounting LLP is an ICAEW member firm. Rather than quote a reference you cannot check, we link the register itself: verify us on the ICAEW public register.
Regulatory information
A firm asking for your trust should be easy to verify
Registration, insurance, complaints and terms, on one page. Anything unclear, we answer in writing.
Registration and insurance
OC454196
Smith & Johnson Accounting LLP is a limited liability partnership registered in England and Wales. Registered office: 7 Bell Yard, London, WC2A 2JR. Verifiable at Companies House.
Direct Line for Business
Professional indemnity insurance is held with Direct Line for Business, with territorial coverage for our work. The certificate and policy details are available on request.
Anti-money laundering
We are supervised for anti-money laundering purposes by ICAEW. Client identification is completed before any engagement begins, which is why onboarding asks for documents before work starts.
Complaints procedure
If we get something wrong
We would rather hear it directly and put it right. These are the response times we hold ourselves to.
Raise it with your named accountant
Most matters resolve here, because the person responsible for your work is best placed to fix it.
Acknowledged within 2 working daysEscalate to a partner
If you are not satisfied, or the matter concerns your named accountant, it goes to a partner who has not worked on the issue. You will receive their finding in writing.
Written response within 10 working daysRefer it to ICAEW
If you remain unsatisfied, you may refer the matter to ICAEW, our professional body, whose complaints process is independent of this firm. We will give you the referral details rather than make you find them.
Referral details provided with our final responseTerms we work on
The terms, in plain sight
- Fees are monthly, exclusive of VAT and stated in full in your quote before you sign anything.
- Foresight carries a six-month initial term, then three months' notice. Insights carries three months' downgrade notice. One-off services carry no term.
- Upgrades take effect on the first of the next month. Nothing changes until you have signed.
- Every signed output names the person who signed it, the date and the period covered.
- Your records are yours. On departure you receive your full report archive before anything is closed.
- Tax figures during the year are estimates, calculated from records to date and confirmed at your year-end review.
The full engagement terms, including how we handle missing information and client-caused delay, are set out on Packages and fees and in your engagement letter.